REFUND POLICY

The following is the return policy for the ASTRE clientele. We strive to ensure your complete satisfaction with every purchase. Please carefully review our detailed return policy outlined below to understand our requirements and procedures.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• Sealed Packaging: Items must be completely sealed in their original packaging. Any item that has been opened, used, or altered in any way is not eligible for return.

• Condition of Items: Items should be in the same condition as when you received them, without any signs of wear or damage.
   

Return Process

To initiate a return, please follow these steps:

1. Request a Return Authorization: Contact our customer service team by requesting a return authorization. Be sure to provide your order number, details of the item you wish to return, and the reason for the return. Our team will review your request and provide further instructions.

2. Return Address: Upon approval of your return request, we will provide you with the specific return address. It is crucial to use the correct return address to avoid any issues with processing your return.

3. Shipping Label: Customers are responsible for providing their own shipping label and covering the cost of return shipping. Please ensure that the shipping label is clearly printed and securely attached to the package.

4. Packaging the Return: Carefully package the item to prevent any damage during shipping. Use the original packaging and include all components that were packed with the product. Proper packaging is essential to ensure the item arrives in good condition.
    

Refunds

Once we receive your returned item, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria:

• Inspection Process: Our inspection process involves checking the seal, condition, and completeness of the item. Items that do not meet the criteria will not be eligible for a refund and may be returned to the customer.

• Processing Time: Refunds will be processed within 30 business days after the inspection is complete. The exact processing time may vary based on the volume of returns and the payment method used.

• Original Payment Method: Refunds will only be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
   

Non-Returnable Items

Certain items are not eligible for return under any circumstances. These include:

• Opened or Used Items: Any item that has been opened, used, or not in its original sealed packaging.

• Purchase of samples are final sale.
   

Additional Information

For any questions or concerns regarding our return policy, please contact our customer service team. We are here to assist you and ensure that your return process is as smooth as possible. We appreciate your understanding and cooperation.